Overview
The Contact Compliance Screen contains Customer Due Diligence (CDD) and Anti-Money Laundering (AML) information for a specific contact.
The examples in this article represent the Contact Compliance screen after using BGLiD for verification.
Navigation
| From the Main Toolbar, go to Settings | |
| Select Contacts |
Click on the individual contact.
Then select the Compliance tab.
Key Features
This screen is available only to individuals who have completed an identity check through BGLiD. If you have not yet completed the ID verification process, this screen will remain empty.
- Instructions on completing this process can be found in the BGLiD article.
Once completed, the Contact's Compliance screen will display with the results of the verification:
View the tabs below for further details on each section of this screen.
Identification Status
The identification status displayed takes data based on the ID check completed and any details found for the contact related to sanctions and social media. The results are based on the following:
- Verification Status - If the ID provided matches the details held by the issuer of the ID/
- Risk Level - Increases when there is a Politically Exposed Person (PEP), Sanctions, or AML evidence related to the contact.
The details related to the identity verification results are displayed, including the Pass or Fail result and the date the verification was completed:
The status of the PEP/Sanctions check is also displayed.
Note: Override Verification Status
In the situation where manual review is required, you will be given the option to manually Override Verification Status.
- This allows you to set the status to "Manually Failed" or "Manually Passed" with a section for any notes related to the manual status update:
Identity Verification Evidence
The Identity Verification Results are saved in the Contact's Compliance screen. This verification result can be downloaded at any time:
Select the Download Icon to download.
Frequently Asked Questions
- GOV ID - If the ID provided does not match the details held by the issuer of the ID.
- PEP/Sanctions - Increases when there is a Politically Exposed Person (PEP), Sanctions, or AML evidence related to the contact.
The issuer refers to which government body issued the identification, for example:
- Passports = Department of Foreign Affairs (any passport that is registered)
- Drivers License = State road authorities
The currently accepted ID's are:
- AU passport
- AU drivers license
- Passports of other countries registered with the Australian Government
- Medicare Card (this is only available if two sources are selected)
Requesting identification through BGLiD does not cause this ID to flow through to both Simple Fund 360 and Simple Invest 360. The only identification details stored within Simple Fund 360 and Simple Invest 360 are manually entered details.
- Once an ID verification has been completed, these manually entered details can be removed.
FrankieOne and stored ID data
Please note that FrankieOne does store data that was successfully verified for 1 month.
After this period, that data is removed.
The information relating to what causes ID checks to fail is not provided. FrankieOne only provides the verification document stating the results.
AML/PEP/Sanction information is public and will be displayed.