Error 404 received when attempting to lodge

Support Query

When attempting to lodge The SMSF Annual Return through the Electronic Lodgement screen, I receive a 404 error in the lodgement screen and am unable to proceed?

Full message:

HTTP Status 404 -

/chart/s/401.html

Type Status Report

Message /chart/s/401.html

Description The requested resource is not available. 

Solution

To complete a lodgement, the User Role of the user will need to have access to the Member List. An example of this issue will occur if a user role has been created specifically for lodging purposes. 

To resolve:

1. Have an Admin user access Settings >> User Roles;
2. Edit the Lodgement user role created by your firm;
3. Under the Members section provide access to the Member List. You can select one of the two options: Member List or Member List View Only;
4. Save the changes;
5. Continue with lodgement

For more information, refer to the User Roles page.