Support Query
I am trying to register for a fund for SuperStream and I have received a Registration Failed error stating that the ABN is already in use. How do I resolve this error?
Potential error messages that display:
- This ABN is already registered to another account in Simple Fund 360. Registration must be cancelled before the ABN can be re-registered.
- This ABN is already registered to another account in Simple Fund Desktop. Registration must be cancelled before the ABN can be re-registered.
- ABN already in use.
- The supplied ABN is already registered on this gateway service.
Solution
Registering a fund for SuperStream which is still registered under another firm:
If the scenario is for an ABN that was previously registered with a different accountant who used Simple Fund 360, the previous accountant would need to de-register the previous registration so that the fund can be registered under the new Simple Fund 360 account.
For example:
- Accountant A inherits a fund from Accountant B (Previous Accountant).
- Accountant B has already registered the fund with the BGLSF360 ESA for Superstream.
In this case, you may need to contact the previous accountant for cancellation if the fund moved accountant recently.
What does Accountant A have to do to register the fund so that it is under their account?
Accountant A needs to contact Accountant B so that the registration is cancelled on their end.
Please obtain trustee consent. In the Trustee consent, please include:
- ABN
- Reason for cancellation
- Trustee signature
Please note: BGL can only cancel the SuperStream Registration if the ABN was previously registered with BGLSF360 ESA using Simple Fund 360.
Timeline: Typically actioned the same business day, though turnaround can vary depending on volume.
Accountant B can cancel the SuperStream registration in Simple Fund 360.
Accountant A then needs to register for the ABN under their SuperStream account in Simple Fund 360, which is free of charge.
The previous accountant cannot be contacted or is unable to cancel.
How can I cancel the registration?
ACCOUNTANTS:
From the Tax Agent Portal, download or take a screenshot of the client's details report showing the Fund ABN, Fund Name and the timestamp, with sensitive information such as TFN and Personal Names removed/hidden.
TRUSTEES:
Trustees can access the fund's details through MyGov in-lieu of the tax agent portal. After logging in, navigate to Super > Fund Details, then take a screenshot of the whole screen. This needs to include your name, the Fund Name, and the Time Stamp appropriate for the device you are using.
- Instructions can be found in this PDF document.
After obtain this screenshot, log a support call requesting that the ESA registration be cancelled for the fund ensuring to attach the client details report to the support call. Our team can then cancel the registration for you and once it has been cancelled, you will be able to register.
Below is a template email advising the previous accountant to cancel the ESA from their end:
The previous accountant for the [Fund Name] (ABN [ABN]) was unable to cancel the existing ESA registration on their end.
As we are now the appointed tax agent (as per the attached ATO portal confirmation), we need to register the fund under the BGL SF360 ESA.
Could you please cancel the current ESA registration at your end so we can proceed?