If a transfer in (rollover), contribution or other member transaction doesn't flow through to the member's Members Statement, and the Statement of Financial Position doesn't balance, the transaction's system journal is usually missing. To fix it, re-save the transaction, then reverse and re-create entries.
Why the transaction isn't showing
When you save a member transaction, Simple Fund 360 also posts a system journal to the matching member account in the 50000–59999 range. The system journal is what moves the amount into the member's balance. For example:
| Transaction posted to | System journal posted to |
|---|---|
| 28500/Transfers In | 52850/Transfers In (plus 15% of any untaxed component to 53330/Income Tax) |
| 24200/Contributions | 52420/Contributions |
| 41600/Pensions Paid | 54160/Pensions Paid |
If the system journal is missing, the amount stays in the income or expense account but never reaches the member. As a result:
- the transaction doesn't appear on the member's Members Statement
- the Statement of Financial Position doesn't balance.
This can happen with transactions created from the SuperStream Dashboard as well as transactions you enter manually. For the full list of member system accounts, see System Accounts related to Members.
Check whether the system journal is missing
- Generate a Trial Balance for the financial year.
- Compare the income or expense account with its system account for the member. For a transfer in, compare 28500 with 52850.
- If the amounts don't match, the system journal is missing for at least one transaction.
To find the transactions, use the Transaction Filter to show transactions posted to the account (for example 28500) and select System Journal to see which system journals exist. See What are system journals and how to locate them?
Re-create the missing system journal
- From the Main Toolbar, go to Accounting › Transaction List.
- Filter the list by the account code (for example 28500) to find the member transaction.
- Select the transaction to open it.
- Select Save without changing anything. Saving the transaction posts the missing system journal.
- Repeat for any other transactions where the system journal is missing.
- Reverse and re-create entries for the period. See Period Compliance (The Create Entries Process).
The transaction now appears on the member's Members Statement, and the Statement of Financial Position balances.
Don't re-save migration journals
This fix is for member transactions only. Migration system journals are created during migration and must not be edited or re-saved: Simple Fund 360 then treats them as current year transactions, which puts the Statement of Financial Position out of balance. If a migration journal has been re-saved, contact BGL Support.
Frequently Asked Questions
No. If the status is Roll in Transaction Processed, the transaction already exists. Re-save the 28500/Transfers In transaction to post the missing system journal, then reverse and re-create entries.
No. Selecting Save without changing the transaction only posts the missing system journal.
Related articles
- System Accounts related to Members
- Statement of Financial Position is out of balance
- SuperStream Rollovers: How to process a fund Roll In using Simple Fund 360
- What are system journals and how to locate them?
- Members Statement
- Period Compliance (The Create Entries Process)
The transfer in for a member does not flow through the member statement or the Statement of Financial Position. How do I fix it? The transfer in's system journal (52850/Transfers In) is missing. Go to Accounting › Transaction List, filter by account 28500, open the transfer in transaction and select Save without changing anything. This posts the missing system journal. Then reverse and re-create entries. The transfer in will show on the Members Statement and the Statement of Financial Position will balance.
A rollover processed through the SuperStream Dashboard is not showing on the Members Statement. Why? The rollover was processed, but its system journal to 52850/Transfers In is missing. You don't need to process the rollover again. Open the 28500/Transfers In transaction from Accounting › Transaction List, select Save without changing anything, then reverse and re-create entries.
A contribution or member transaction is not showing on the Members Statement. Why? The transaction's system journal is missing, so the amount never reached the member's balance. Compare the income or expense account with its member system account on the Trial Balance (for example 24200 with 52420, or 28500 with 52850). If they differ, open each transaction from Accounting › Transaction List, select Save, then reverse and re-create entries.
The Statement of Financial Position does not balance after recording a transfer in or rollover. What do I do? Check the Trial Balance: if 28500/Transfers In and 52850/Transfers In don't match, the system journal is missing. Re-save the transfer in transaction from Accounting › Transaction List, then reverse and re-create entries. Don't re-save migration journals; contact BGL Support if one has been re-saved.