Cannot generate Pension Summary Report report

Support Query

When preparing the Pension Summary Report, I get the following message: Cannot generate Pension Summary Report report.

Solution

The cause of this issue is that for at least one of the members, a date of birth has not been input. This applies to both current and ceased members.

1. From the Member List, select the member(s) with an age appearing as 0 to the right of their name.
   
   
2. Add the correct date of birth. Select Edit Contact and input the birth date. 
   
   
   
   
3. Select Save.