Payday Super Contributions: Rejecting a Contribution

Overview

This article explains how to reject a contribution received through Payday Super Contributions in Simple Fund 360. When a contribution from an employer cannot be accepted — for example, because the member cannot be found or the TFN is missing — you can reject it directly in SF360. 

This sends a digital message back to the employer advising that the contribution cannot be processed and, where applicable, that a refund is required.

Before You Begin 

Instructions 

1. Select your fund, then navigate to Payday Super Contributions using either menu:

• Old sidebar menu: Connect → Payday Super Contributions
• New sidebar menu: Dashboards → Payday Super Contributions

2. Under the Contributions section, make sure you are on the Received tab. Locate the contribution row you want to reject.

3. Click the Actions button on the contribution row, then select Reject Contribution from the dropdown.

4. The Reject Contribution Transaction modal will open. Review the contribution summary:

• The Total Contribution amount is displayed in bold at the top.
• The itemised breakdown lists all contribution components (Super Guarantee, Employer Award, Salary Sacrificed, Employer Voluntary, Personal, Spouse and Child, Other Family and Friends, Any Other, and any additional line items).
• Use View more / View less to expand or collapse the full breakdown.

5. Under Reason For Rejection, select the reason that best describes why the contribution cannot be accepted.

If the selected reason affects all members in the same payment, a warning will appear in the modal listing the other transactions that will also be rejected. Review the list before clicking Reject.

6. Under Refund Required?, select Yes or No.

• If Yes, a Refund Amount field appears, pre-filled with the member's total contribution amount (or the full payment amount if the rejection affects all members in the payment). You may adjust this if needed — the amount must be greater than $0.00.
• If the adjusted amount differs from the pre-filled amount, a warning message will appear asking you to review the details. You may still proceed.

7. If Refund Required? is set to Yes, the toggle "Do you want to create a new Payment Reference Number for the refund?" will appear.

• Toggle off (default): The original Payment Reference Number from the contribution is used for the refund.
• Toggle on: A new unique Payment Reference Number is generated for the refund. 

8. Click Reject to submit. The Reject button is only active once all required fields are completed. Click Cancel to close the modal without saving any changes.

9. After clicking Reject, an amber alert banner appears at the top of the page:

The digital message to the employer is sent in the background. Click View rejected contributions in the banner, or click the Rejected tab directly, to monitor delivery status.

10. Click the Rejected tab to view the contribution. The Rejection Message Status column shows the current status of the rejection message.

See Also

For information on how to view the full details and audit trail of a contribution, see Payday Super Contributions: View Contribution Details and History.