If you want to reject a rollover request or release authority received from an external party, you can use one of the business errors listed below where applicable to the fund’s circumstances. Simple Fund 360 displays relevant business errors as “Reason for Rejection” based on the fund being a receiving or transferring fund.
You might receive one or more of the below business errors from the external party as a response to your original request. Review the error(s) and take appropriate action. If you receive any error(s) that are not listed, please contact BGL Support.
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Error message |
Description |
Action required if received this error |
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Payment Reference Number cannot be reconciled to a payment. |
The receiving fund cannot match the data in the SuperStream rollover transaction request with a payment amount in the bank statement. |
Ensure that payment has been sent to the correct bank account and correct Bank Payment Reference has been used when making payment. Contact the receiving fund for further clarification. Initiate a new rollover transaction with corrected data. |
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Bank State Branch {bsb} is invalid or not known. |
The BSB of the receiving fund’s bank details provided in the SuperStream rollover request is invalid or cannot be recognised by the request receiver. |
Review the Bank details. Initiate a new request with corrected data. |
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Account Number {acntno} is invalid or not known. |
The Account number of the receiving fund’s bank details provided in the SuperStream rollover request is invalid or cannot be recognised by the request receiver. |
Review the Bank details. Initiate a new request with corrected data. |
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Account Name {acntname} is invalid or not known. |
The Account name of the receiving fund’s bank details provided in the SuperStream rollover request is invalid or cannot be recognised by the request receiver. |
Review the Bank details. Initiate a new request with corrected data. |
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Member not found with supplied information. |
The member details provided in the SuperStream rollover request cannot be matched to a member of the fund that is receiving the request. |
Review the member details and the external party details. Initiate a new request with corrected data. |
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No Longer a member of Superannuation entity. |
The member details provided in the SuperStream rollover request matched to a member that is no longer with the fund. |
Review the member details and the external party details. Initiate a new request with corrected data. |
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Unable to verify SMSF information. |
The transferring fund is unable to verify the SMSF receiving fund details either through ATO validation services or manually. This could be due to: 1. Receiving fund’s ABN is not registered as an SMSF. 2. Receiving fund SMSF ABN is not compliant or not regulated. 3. SMSF Financial Institution details and/or ESA is either incomplete or does not match ATO records. |
Advise the member to contact ATO to update their SMSF’s details. Initiate a new request once the issue is resolved. |
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Unable to verify SMSF member |
The transferring fund is unable to verify the SMSF member details either through ATO validation services or manually. This could be due to: - The member has provided incorrect data. - The records ATO holds are incorrect - The TFN has a compromised or duplicate status on ATO systems - The ATO data matching system cannot establish a single match. - While the receiving fund is an SMSF, the provided member’s TFN is not linked to an SMSF. - The ATO holds the date of death for the member. |
Advise the member to contact ATO to update their details. Initiate a new request once the issue is resolved. |
|
Rollover Process unsuccessful |
A generic error indicating that the receiver of the request is unable to complete the request. Further details should be provided to clarify the reason for rejection. |
Click on ‘View Details” for any further details of the error. Contact the external party to seek clarification if required. Initiate a new request once the issue is resolved. |
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Rollover could not be processed due to rules within Superannuation entity. Contact Superannuation entity for details |
This error indicates that there is a rule within the superannuation entity that prohibits the rollover. |
If the fund in SF360 is receiving this error from the external party, the user would be able to see which external party has rejected the message with the error in SuperStream Dashboard | Fund View | Rollover/RA tab | Rollover transaction Contact the external party to seek clarification if required. |
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Rollover could not be processed due to a pending claim |
This error indicates that there are event(s) within the superannuation entity that prohibits rolling out the monies. |
Contact the external party to seek clarification if required. |
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The account for the provided member identifier has been closed |
The request can be matched with a member of the fund however there is no active balance for the member. |
Review the member details and the external party details. Initiate a new request with corrected data. |
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Fund cannot accept Kiwisaver components |
The receiving fund cannot accept the rollover due to the rollover transaction containing Kiwisaver components. |
N/a - This error won’t be received by an SF360 fund. |
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Target ABN/USI can’t be found |
This error indicates that the ABN or USI of the external party in the request is incorrect. |
Review the details and initiate a new request with corrected data. |
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Transmission Unsuccessful |
This error message is due to the setup process between ATO Access Manager and BGL. |
Review the following help on how to resolve this error. |
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ABN not known to the Message Receiver |
This error indicates that the ABN of the external party in the request is incorrect |
Review the following help on how to resolve this error. |
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Error message |
Description |
Action required if received this error |
|
Member not found with supplied information. |
The member details provided in the SuperStream release authority request cannot be matched to a member of the fund. If you receive this error from the ATO after submitting the Release Authority Statement (RAS), it could be due to: - The original release authority (RA) issued by ATO could not be matched using the ATO reference ID / member data in the RAS message. - ATO can find the original RA, however there is a mismatch of (any of) product or year; fund ABN or USI member account number. |
SF360 system has implemented logic and validation in place to ensure that the data in RAS is always matched with the RA issued by the ATO. If you receive this error, please contact BGL Support. |
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No Longer a member of Superannuation entity. |
The member details provided in the SuperStream release authority request can be matched to a member of the fund however the member is no longer with the fund. |
n/a |
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Unable to release due to member balance being a defined benefit interest or non-commutable income stream. |
The member has an open account, however, the fund is unable to release due to it being a defined benefit interest or non-commutable income stream |
n/a |
|
No amount can be released for any other reason (other than defined benefit or non-commutable). |
The member has an open account, but the fund is unable to release for any other reason (such as the account is recently opened with no balance, or subject to a court order). |
n/a |