Overview
This article explains how Simple Fund 360 automatically handles member verification requests from employers under the updated SuperStream format (Payday Super).
When an employer sends a verification request for a fund member, SF360 processes it and displays the outcome on the Payday Super Contributions page. No action is required from you unless the verification fails.
Before You Begin
How MVR Works
When an employer wants to confirm that a fund member exists and that the fund will accept contributions on their behalf, they send an MVR through the SuperStream network. Simple Fund 360 automatically matches the request against the member records held in the fund and sends a response back to the employer confirming whether the member was found.
The outcome is displayed on the Payday Super Contributions page in the Member column:
| Icon | Meaning |
|---|---|
| Green tick | Member verification succeeded — the member was matched, and the fund will accept contributions |
| Red exclamation | Member verification failed — the member could not be matched using the details provided by the employer |
View Member Verification Status
1. Select your fund, then navigate to Payday Super Contributions using either menu:
- Old sidebar menu: Connect → Payday Super Contributions
- New sidebar menu: Dashboards → Payday Super Contributions
2. Under the Contributions section, select the Received tab. The Member column shows a verification status icon for members where a verification request has been received.
3. If the icon shows a green tick: no action is required. SF360 has sent an automated confirmation to the employer that the member was successfully verified.
4. If the icon shows a red exclamation: SF360 has sent an automated error response to the employer. The reason (e.g. Member TFN does not match.) and a Dismiss button appear below the member's name.
Please Note
If the verification failed, click the reason to compare the member details between SF360 and the MVR. Review the TFN, date of birth, and surname in SF360 as needed — a link to the Member Dashboard is provided to check and update member details.
5. To dismiss the verification error status from view, click Dismiss. A confirmation prompt will appear:
"After dismissing this status, the member verification status will only be available in the Member Verification History section. Are you sure you would like to continue?"
- Click Yes to remove the status from the current view.
- Click Cancel to keep it displayed.
Dismissing only hides the status in the current view. The full history remains accessible in Member Verification History. If a newer verification request is received after you dismiss, the updated status will re-appear automatically.
View Verification History
1. From the Payday Super Contributions page, click the Reports & History dropdown, then select Member Verification History.
2. The Member Verification History modal opens, displaying all verification requests for active fund members.
The table contains the following columns:
| Column | Description |
|---|---|
| Member | The member's first name and surname as provided by the employer in the verification request |
| Date Received | The date the verification request was received by SF360 |
| Date Responded | The date SF360 sent its response back to the employer |
| Employer Organisation | The organisation / name of the employer who sent the verification request |
| Verification Status | Success or Error |
| Reason for Error | The reason the verification failed (e.g. "Member TFN does not match."). |
3. To compare the member details that SF360 used during matching, click View Details on any row.
The expanded panel shows two columns side by side:
- Member Details (SF360): The TFN (last 3 digits), year of birth, and surname held in SF360 for that member
- Member Details (Employer): The TFN (last 3 digits), year of birth, and surname provided by the employer in the verification request
"No member details available"
If no SF360 member record was found to match the request, the SF360 column will display "No member details available" with a Check Member Details link to the Member Dashboard.
4. Use the Active Fund Member dropdown at the top of the modal to filter the results. Select Active Fund Members, All Members, or Other (records that could not be matched).
What Happens if Verification Fails?
If the verification fails, SF360 has already sent an automated error response to the employer. The employer will use this to investigate and, if applicable, re-submit corrected details or contact the fund directly.
Common reasons for a failed verification:
- TFN mismatch: The TFN provided by the employer does not match the TFN held in SF360. Check both SF360 and the employer's records to identify the discrepancy. Update the incorrect records, then have the employer submit a new MVR if required.
- Member not found: No TFN was included in the MVR, and the member could not be matched using the alternative verification. Check both SF360 and the employer's records for any incorrect or missing details. Once the records have been corrected, have the employer submit a new MVR.
To check or update member details, navigate to the Member Dashboard and locate the relevant member. Alternatively, a Check Member Details link to the Member Dashboard is available directly from the View Details panel within the Member Verification History modal.