SuperStream Rollover and Release Authority: Statuses and Archive Transactions

Roll In Request Prepared

A roll in request is prepared by an SF360 user for the receiving fund and has not yet been submitted/sent to the transferring fund (external party).  

The request can be archived and restored if previously archived.

Roll In Awaiting Response

A roll in request has been initiated and submitted by an SF360 user for the receiving fund. The request is waiting for approval/response from the transferring fund (external party).

The request can be archived and restored if previously archived.

Roll In Request Error

The transferring fund has rejected the roll in request. You need to review the error and initiate the request again if required. Please refer to the list of business errors for appropriate action.

The request can be archived and restored if previously archived.

Roll In Transaction Received

A rollover transaction is received for the fund (as the receiving fund). 

• If all information is correct and payment is received, click Process to send a successful message to the transferring fund. This will also create the roll in transaction (to account 28500) for the relevant member. 

• If details are not correct or you are unable to reconcile the payment, you need to reject the message with the relevant business error and/or provide any related refund information.

The request can be archived and restored if previously archived.

Roll In Transaction Rejected

The rollover transaction is rejected by an SF360 user. An error message has been sent to the Transaferring Fund (external party).

The request can be archived and restored if previously archived.

Roll In Transaction Processed

The rollover transaction is complete. Related rollin transaction(s) has been posted to the member account. 

The request cannot be archived.

Roll In Request Failed 

A Superstream roll in transaction request is received for the ABN but the fund is deleted or data provided in the request is incorrect. 

You need to check with the member if a new request is required.

The request is listed in the Rollover & RA Failed/Archived tab and cannot be restored. 

Roll In Archived

The roll-in request is archived by an SF360 user.

The request can be restored to the previous status.

Roll Out Transaction Prepared

A roll out request is prepared by an SF360 user for the transferring fund and has not yet been submitted/sent to the receiving fund (external party).  

The request can be archived and restored if previously archived.

Roll Out Request Received

The fund receives a roll out request from the receiving fund (external party).  

You need to review if the data provided in the request is correct and the fund is able to release monies for the related member.

If the request is invalid or the fund is unable to release monies, please Reject the request and select the appropriate reason. An error message will be sent to the receiving fund

If the request is valid and expected for the relevant member please process.

The request can be archived and restored if previously archived.

Roll Out Request Received (ATO)

The fund receives a roll-out request from the member via ATO Online Portal.   

You need to review if the data provided in the request is correct and the fund is able to release monies for the related member.

If the request is invalid or the fund is unable to release monies, please Reject the request and select the appropriate reason. An error message will be sent to the receiving fund

If the request is valid and expected for the relevant member please process.

The request can be archived and restored if previously archived.

Roll Out Request Processing / Roll Out Request Processing (ATO)

The roll out request received (from the receiving fund or member via ATO online) is approved by an SF360 user. The request is in processing and the rollover transaction message has not yet been sent/submitted to the receiving fund.

Please ensure that:

The correct member account is selected/matched for the rollover.

Create entries has been done to update the member balance.

The member tax and preservation components are correct.

Once you have confirmed all information is correct, Submit the request.

A confirmation message will appear on screen if the request is submitted successfully. Note down the bank details and payment reference number. These details need to be passed to the Trustee / Financial Planner to make payment to the receiving fund.

The request can be archived and restored if previously archived.

Roll Out Validation Error

Prior to sending the message to the receiving fund, the member and receiving fund details will be sent to the ATO validation services (SMSFVRFY and SMSFMBVRFY). 

The status indicates that ATO services return an ‘Unmatched’ or ‘Invalid’ response. 

This could be due to:

- The member / receiving fund details in your request is incorrect/incomplete 

- The member / receiving data in the ATO database is not up-to-date

- The receiving fund is an SMSF and NOT registered/complying.

You need to correct any error in the request and submit it again. 

If you believe the issue is with the ATO database, please advise the member to contact the ATO to rectify any error and try again once resolved. 

You can Submit without Validation, this option will bypass the ATO validation services. However manual verification is required. It is the Trustee(s)’ obligation to verify member identity and the receiving fund details when rolling out monies. 

Please also refer to the list of business errors for appropriate action.

The request can be archived and restored if previously archived.

Roll Out Awaiting Payment Confirmation

The roll out request has been sent and awaiting confirmation of payment receipt from the receiving fund.

You will need to provide payment instructions to the trustee/financial planner if you have not done so. BGL strongly recommends you to check with the receiving fund to ensure that they have received the message prior to making payment.

Under SuperStream standard, the Payment Reference Number in the SuperStream message and the bank transfer payment MUST match.

Once the receiving fund confirms the payment, a SuperStream confirmation message will be sent back to BGL to complete the rollover process.

The request can be archived and restored if previously archived.

Roll Out Request Rejected /

Roll Out Request Rejected (ATO) /

Roll Out Transaction Rejected

The roll out request (from the receiving fund) is rejected by an SF360 user. 

The request can be archived and restored if previously archived.

Roll Out Transaction Error

The roll out transaction is rejected by the receiving fund (external party). 

You need to review the reason for rejection.

A new roll out transaction request needs to be sent if required. 

Please refer to the list of business errors for appropriate action.

The request can be archived and restored if previously archived.

Roll Out Transaction Processed

The roll out transaction request is received and processed successfully by the receiving fund (external party).

The rollover process is complete and the roll out transaction is posted for the relevant member account.

The request cannot be archived.

Roll Out Request Failed

A Superstream roll out transaction request is received for the ABN but the fund is deleted or data provided in the request is incorrect. 

You need to check with the member if a new request is required.

The request is listed in the Rollover & RA Failed/Archived tab and cannot be restored

Roll Out Request Archived

The roll out request is archived by an SF360 user.

The request can be restored to the previous status.

Release Authority Received

The fund received a release authority request from the ATO. 

You need to review if the data provided in the request is correct and the fund is able to release monies for the related member.

If the request is invalid or the fund is unable to release monies, please Reject the request and select the appropriate reason. An error message will be sent to the ATO.

If the request is valid and expected for the relevant member please process.

The request can be archived and restored if previously archived.

Release Authority Processing

The release authority request is approved by an SF360 user. The request is in progress and the release authority statement has not yet been sent to the ATO.

Please ensure that the data in the release authority statement is correct and the relevant member account is selected/matched.

Once you have confirmed all information is correct, submit the request.

A confirmation message will appear on screen if the request is submitted successfully. Note down the bank details and payment reference number. These details need to be passed to the Trustee / Financial Planner to make payment to the ATO.

The request can be archived and restored if previously archived.

Awaiting ATO Payment Confirmation

The release authority statement has been sent to the ATO and awaiting ATO response.

You need to give the payment instruction to the Trustee / financial planner if you have not done so.

The Payment Reference Number in the SuperStream roll out request MUST be matched with the Bank payment reference when making payment under SuperStream standards.

The request can be archived and restored if previously archived.

Release Authority Rejected

The release authority request is rejected by a 360 user. 

The request can be archived and restored if previously archived.

Release Authority Statement Error

The release authority statement is rejected by the ATO.

You need to review the error.

The release authority statement needs to be re-sent if required.

Please refer to the list of business errors for appropriate action.

The request can be archived and restored if previously archived.

Release Authority Statement Processed

The release authority statement is received and processed successfully by the ATO.

The release authority process is complete and the relevant transaction is posted for the member.

The request cannot be archived.

Release Authority Failed

A Superstream release authority request is received for the ABN but the fund is deleted or data provided in the request is incorrect.

The request is listed in the Rollover & RA Failed/Archived tab and cannot be restored

Release Authority Archived

The roll-in request is archived by an SF360 user.

The request can be restored to the previous status.