Support Query
When re-requesting transactions through the Bank, Share Data Packs or Wraps and Platforms screen, no transactions are imported into SF360.
Overview
Transactions may not be uploading due to the following reasons:
Create entries has been processed
Simple fund 360 will not import transactions for a period where the create entries process has already been done.
Before re requesting transactions, create entries will need to be reversed.
| From the Main Toolbar, go to Compliance. |
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| Select Period compliance from the list. |
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Under the Action column click Reverse entries.
Do not import data before date has been input
A Do not import data before date may have been incorrectly entered into the setup bank account feed screen.
| From the Main Toolbar, go to Connect. |  |
| Select Feed Management from the list. |
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Navigate to the Entity Summary tab
Next to the Feed you wish to Re-request transactions for, select Edit
Ensure that you have Not input a date in the Do not import data before/after date range
