Solution

Members Statement: if the closing 30 June and opening 1 July member balances are different the Close Financial Year (Close Period / Balance Forward / Roll Forward) process has either not been completed or has been incorrectly posted by Simple Fund 360. 

To resolve, Review the Transaction List and ensure the Close Period journals appear on 1/7 of the current financial year. 

If they do, please contact BGL Support using the Log a Support Call function as a change to the system will need to be made.

If they do not exist, complete the Close Financial Year process. The financial year in Fund Details will need to be adjusted back to the prior financial year in order to complete the Close Period.