Why Pension Payments do not show on the Operating Statement

Overview 

This article explains why Pension Payments may not appear in the Operating Statement and how to correct the issue.

If Pension Payments are missing from the Operating Statement, this is usually due to the Badge settings assigned to the fund.

When a badge has the option “Hide Pension Payments from Operating Statement” enabled, Pension Payments will not appear in the Operating Statement, even if the report is generated with another badge that has this setting turned off in the badge settings.

How to Resolve the Issue

Follow the steps below to ensure Pension Payments appear correctly in the Operating Statement.

Step 1: Check the Fund’s Assigned Badge

1. Navigate to the Badges screen.
2. Use the Entity Selector to confirm which badge is currently assigned to the fund.
   
3. Open the assigned badge and review the Financial Reporting Options.
4. Locate the setting “Hide Pension Payments from Operating Statement”.
5. If this option is enabled, uncheck it.
6. Select Save changes.
   
   

Step 2: Re-saving Existing Pension Payments  

If Pension Payments were posted while the old badge setting was active, you will need to re-save those transactions.

1. Navigate to the Transaction List screen.
2. Use the search function and enter 41600 to display all Pension Payment transactions.
   
3. Open and save each Pension Payment transaction 
   

This ensures the updated badge settings apply to the transactions.

Step 3: Generate the Operating Statement 

Once the above steps are completed:

• Generate the Operating Statement again.
• Pension Payments should now be included in the report.