Note: If your phone was lost or stolen, we strongly recommend that you change your BGL 360 password. This will help prevent others from accessing your BGL Account from your phone.
If you have a new device (mobile or computer) and need to set-up MFA using an Authentication App again, you will need to do the disable your current MFA prior to setting it up again.
Disable MFA for your BGL account (cannot log in)
To remove MFA from your account without having access to your old phone, authentication app or computer you will need to do the following:
- From the BGL 360 login page, input your username and password and select Sign In.
- From the Enter Security Code page, select Lost my device or click here to access the Disable my MFA page.
- Input your email address, mobile phone number, and the on-screen captcha code. Select DISABLE MY MFA.
- You will receive an email. Select the link contained within the email. This will direct you to a message on the login page confirming the MFA has been disabled on your account. Note - check your spam or junk folder if you cannot find the email.
- The next time you log in you will be prompted to Setup MFA again
Disable MFA for your BGL account (I can log in)
- Sign into Simple Fund 360 and turn off MFA by Navigating to the Profile Management screen.
- Based on the Active authentication which was setup select Disable.
- The next time you log in you will be prompted to Setup MFA again
Alternatively, Account Owners can turn off MFA for users in their BGL subscription.
- This can be completed via the User Manager page:
Once completed, the user receives an email notifying them that their MFA has been disabled by the Account Owner. They can then proceed to login and set up their MFA again.