Support Query
When using the Update Member components function, after entering the new components the transaction is not saving.
Overview
The update member component function will save only when the Credit and Debit fields are greyed out.
However when clicking on the update member component function and the Credit and Debit fields are not greyed out, the program will not allow you to save the transaction.
The fields are not greyed out as there are no transactions to the account 50010/membercode for that member account.
What triggers the fields to be greyed out is a transaction previously entered to the member opening balance account (50010/membercode).
Solution
To resolve the issue, post a nil value to the 50010 and 94920 account.
| From the Main Toolbar, go to Accounting. |
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| Select Transaction list from the list. |
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| Select the New Transaction. |
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| Select Journal. |  |
- The date can be any date within the financial year (for example 01/07/20xx)
- Select account 50010/MEMBERCODE and input 0 in the Credit field.
- In the More Details, enter the member components as 0 to match the Credit value.
- Select 94920 as the other account and input 0 in the Debit field
- Select Post to save.
Once the above entry is posted, the update member component function will ensure the fields are now greyed out. You will be able to save the update member component tool.
See Update Member Components for more information.