Support Query
I have accidentally deleted transactions from the BGL Bank Data Service and The Share Data Pack in the transaction list. How can I get these transactions back?
Solution
There is no restore function in Simple Fund 360. When the imported contract note transactions are deleted, the corresponding contract notes attached to the transactions will also be removed.
If Bank Data and Contract Note transactions imported under BGL Data Service have been deleted, users can perform a re-request for the deleted date range to bring the data back into Simple Fund 360; If transactions were manually entered, you will need to enter the deleted transactions again.
Note: If a Create Entries has been completed for the period that transactions have been deleted for, the entries will need to be reversed in order to bring the data into Simple Fund 360.
Request Bank Data Transactions
| From the Main Toolbar, navigate to Connect. |  |
| Select Feed Management from the list. |
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- From the Feed Management screen, navigate to the Entity Summary screen
- Select the checkbox next to the relevant bank account(s).
- Select Re-Request Transactions.
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Input the period for which you want to restore the previously deleted transactions.
- Select Re-request.
Once the Bank data has been imported into Simple Fund 360, use the Smart Matching to reconcile any unmatched transactions.
Request Share Data Transactions
| From the Main Toolbar, go to Connect. |  |
| Select Feed Management from the list. |
|
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Navigate to the Shared Data Global tab
- Select the checkbox next to the relevant fund(s).
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Select the Re-Request Transaction button.
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From the Re-Request Transactions screen, input the period for which you want to restore the previously deleted transactions
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Select Re-request.