Superstream & Reversing Employer Errors

Tammy Norregaard

• 20 September 2023 01:51

I have a case where SG has been paid to a member in error in the 2023/2024 FY through Superstream and we need to "pay back/return" the super.  How do I do this in the Superstream system when the only two options I have are Roll Outs to another Super fund or transfers to another super fund?   

Anybody else come across this scenerio?

Many thanks. 

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  Christopher Banks

  • 28 September 2023 01:48

  Hi Tammy,

  Thank you for reaching out to us.

  If the employer has paid more in error as contributions, then you will need to use the 46600 refund excess contributions account to refund the contributions.

  If this is a rollover from another superfund through SuperStream that needs to be refunded, then you should be able to reject the message and then have the amount refunded back to the other superfund.

  Thank you for the question and I hope the above answers your query.

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