Below is a list of the most common troubleshooting questions users are asked when contacting BGL Support in regard to Workflow. Review these queries and solutions prior to Logging a Support Call.
Frequently Asked Questions
To view completed jobs within Workflow;
- From the Workflow Jobs screen, Click the Filters tab on the top right of the screen.
- Under the Job Status filter, change the status from All Unfinished to Complete.
In the Job screen, when the job status is 'Complete' and 'Repeat' is entered under the Recurring Jobs tab, they will have the option to create the next recurring job.
Can we notify the next person on the Task List when the task is ready for them?
Yes, if you have users assigned to tasks, then when the last task (before the task assigned to them) is marked as complete, the user with the next task in the job will get a notification in the notifications pop-up tab that says "Tasks ready to start".